Shipping & Terms
We accept payment via paypal, which is a secured online credit card payment system. You do not need to have a paypal account. With a credit card, you are able to make payment. (Good news!) Paypal transaction fees are fully absorbed by us. All information regarding your transaction and identity is kept confidential through Paypal, which uses SSL technology to keep your information safe. Paypal adheres to the highest security standards, as set by international PCI (payment card industry) compliance.
* All purchases with payment made via paypal will be processed immediately after payment is completed.
We accept POSB/DBS, UOB and OCBC bank transfers. Bank account details will be provided upon checkout and in the Order confirmation email.
NOTE: Please email us at firstname.lastname@example.org after you have made payment, quoting your Asia’s Beauty Secrets invoice number and the bank transaction reference number.
* Payment via bank transfer must be made within 3 days from the date of order, otherwise the order will automatically be deleted from the system.
We welcome local and overseas orders. Once payment is received, order will be processed and shipped within 2 to 3 business days.
There is a flat rate shipping fee of S$4.90 via registered mail for local orders. We offer free delivery on orders above S$70. All orders placed on Saturdays, Sundays, or Public Holidays will only be processed on the next working day. A tracking number will be issued for you to keep track of the status of your order. A Delivery Advice note will be deposited into recipient's letterbox if no one is available to receive it during the first delivery attempt to doorstep.
Note that some delays can be expected during peak holiday and sale periods.
For International orders, please drop us an email at email@example.com to learn more about our shipping policies.
CONFIRMATION EMAIL/ CANCELLATIONS & MAKING CHANGES
All orders received through our system is immediately sent to our warehouse for immediate processing. As such, we would not be able to cancel or make changes to your order once the order is completed.
You will receive a confirmation email with the invoice number, once we have received your payment. Shipping of items will only take place after payment has been cleared.
If you receive an on-page confirmation that the order was received, this means that the order has gone through. Please check your email spam box to see if your order confirmation email was filtered there by your server.
EXCHANGES & RETURNS
Asia’s Beauty Secrets takes pride in the products that we offer. If your order arrives damaged, expired or we've sent the wrong thing, please let us know.
Damaged items, expired goods or incorrect orders can be returned or exchanged within 7 days upon receipt of the order. Please ensure:
- Item is in its original purchase condition
- Item is unopened and unused
- All packaging is unmarked and not defaced in any manner
We will review your return request to establish whether we will:
- Replace the product with a new item
- Give you a full refund for the item
- Credit your account with the value of that item
If you wish to exchange an incorrect delivery or faulty or damaged product, please contact us at firstname.lastname@example.org and let us know the reason, your contact details and your invoice number.
- The above info does not apply to items which have been stated as Non-exchangeable and Non-refundable on asiasbeautysecrets.com (such as our special sale items).
- Due to security and hygiene reasons, we do not accept refunds, returns or exchanges for some items.
SHIPPING DELAYS & DAMAGES
Unfortunately accidents do happen. If there is a delay with your order due to inclement weather, we will do our best to notify you. Your tracking number also includes information on how to contact the shipping carrier.
All of our products are carefully packaged to prevent breakage in transit. If your order is damaged during shipping, please photograph the inside and outside of the box and keep all contents and packaging for insurance claim purposes. Please contact us within 2 days of the arrival of your package for instructions.
Asia’s Beauty Secrets is in no way responsible for any delays in shipping, damages in transit, packages not received, arrival of your order at the wrong location due to incorrect delivery address or international customs issues.